- The status of my shipment is “out for delivery.” When will I receive my package?Typically, our drivers can deliver as late as 8 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a package that shows a status of “out for delivery,” we will attempt delivery on the next business day. Please note that we are unable to contact our drivers to provide an estimated delivery time.
- What should I do if I need to change a delivery?Whether you are sending or receiving a package, it may be possible to change your delivery.
- I want to change my delivery, but there are no options available. What should I do?Sometimes the sender of the package tells UPS not to allow any changes to the delivery. If you are logged in with your UPS My Choice® ID, or you tracked your package with the InfoNotice number left by the driver, and the delivery change you want is not available, you will need to contact the sender to discuss your options. In these situations, we cannot override the sender’s instructions.
- When I track my package, the system says “no information” or “invalid number.” What does that mean?When a sender creates a label for an order, we provide a tracking number the sender may share with the customer before uploading the information to UPS. Once the sender transmits the shipment information to UPS, you’ll be able to track your package and see the status, “Shipment Ready for UPS Pickup.” Once UPS has possession of the package, you’ll see updates such as “Origin Scan” or “Pickup Scan” to indicate we have the package. With these scans, we’ll calculate and display a scheduled delivery date. If your tracking number returns an “invalid” or “no information found” message, please contact the sender. If no information shows on your package when you track, our representatives will not have any information either. Only the sender can start an investigation or reship an item to you.
- The status of my shipment has been “in transit” for at least a day now. When will I receive my package?Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date.
- My shipment shows as delivered but I can’t find it. What should I do?To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim. Note: UPS urges package senders (rather than receivers) to initiate claims, because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).