I shipped a dozen large boxes for a cross country move. The local swift-ameriship store went out their way to ensure everything was packaged safely and securely and that I was receiving the optimal pricing. A few weeks later, I received a call from manager of the swift-ameriship store inquiring about the date the packages arrived. She had followed up on the shipment and determined the packages arrived a few days after the ‘promised’ date. She was calling to ask if I wanted her to file a claim, that there was no guarantee but she thought she might be able to get a portion of my cost refunded. I hadn’t paid any attention to the date the boxes arrived, and was amazed she had followed up. Since she had this follow up, I told her to go ahead and process the claim, not expecting anything one way or another. Less than two weeks later, I received a full refund for my entire shipment! This is indicative of the customer service at swift-ameriship store. Her customer service was above and beyond.
