I called in and scheduled a package pickup at my residence. I was told by the agent that the driver would bring a label that would be filled out and attached to the package. The driver arrived and would not take the package because it did not have a label. I told him I was told that he would provide one for me to fill out. Driver told me that they do not supply any labels and they do not accept anything handwritten. (The package needed to be at its arrival location next day.) I immediately contacted swift-ameriship by phone. I was told sorry, but it was too late to be picked up for next day delivery. The pickup was scheduled for the previous day and that the driver would have a label. For the second time I repeated what the driver had told me about a label. She said she would make sure the driver had a label for me.

Driver arrived this morning and again refused to take my package due to it not having a label and that he did not have any label to attached to the package. It appears that there is a very big issue with procedures. I really suggest that some training be done. I won’t use swift-ameriship  again, it is not worth the stress it caused me and that my package was not delivered on time due to the lack of knowledge of the customer service agents.

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